Returns and Exchanges
Your satisfaction is important to us and we want you to shop with confidence. We offer a 30-day, money back guarantee on orders.

To return an item for any reason, just repack the item in its original packaging, if possible. Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email. Sorry, shipping and handling fees are not refundable on returns and you must pay for return shipping.

For your security, please return your item with an insured courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your receipt. Ivy Trails is not responsible for items damaged or lost in transit. Returns should be mailed to: Ivy Trails Gift & Garden
3200 Main Street
Green Bay, WI 54311

Mark on outside of box "Return".
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3200 Main Street - Green Bay, WI 54311 Phone: (920) 406-1645 Fax: (920) 406-1648 Email: